TENDER: CENTRALISED DELAY REPAY SERVICE AND RELATED SERVICES | RAIL SETTLEMENT PLAN LIMITED
TENDER CENTRALISED DELAY REPAY SERVICE AND RELATED SERVICES RAIL SETTLEMENT PLAN LIMITED
Reference
2026/S 000-053093
Description
Rail Delivery Group (RDG) intends to procure the Phase 1 supplier set for a consolidated Great Britain Delay Repay service, aligned to the wider Great British Railways (GBR) implementation. RDG is expected to lead delivery and operation of the interim national capability prior to GBR go-live; solutions should therefore be connectable and portable to the evolving train operating company (TOC) / GBR technology stack and operating processes, with clear interfaces and practical transition support.
Phase 1 is expected to be structured into lots covering: (1) core Delay Repay platform and lead systems integration; (2) electronic Ticket Validation Database capability (eTVD); and potentially (3) print and postal fulfilment for letters/rail travel vouchers and the provision of rail travel vouchers and warrants for non DRS requirements.
Total value (estimated)
- £21,194,340 excluding VAT
- £25,433,208 including VAT
Above the relevant threshold
Contract dates (estimated)
- 30 October 2026 to 30 September 2031
- Possible extension to 30 September 2036
- 9 years, 11 months, 2 days
Description of possible extension: Contract term extensions at option of contracting authority.
Main procurement category
Services
Contract locations
- UK – United Kingdom
Lot 1. Centralised Delay Repay Service Core Technical Solution
Description
Provide, configure/build, host and support the core Delay Repay service, including the customer-facing website and back-office operations portal, delivering end-to-end claim submission, tracking, decisioning and case management.
Lot value (estimated)
- £15,300,000 including VAT
CPV classifications
- 72262000 – Software development services
Lot 2. Electronic Ticket Validation (eTDV) Service
Description
Provide an electronic Ticket Validation Database (eTVD) capability enabling the core Delay Repay platform to validate eTicket usage and support controls against duplicate or invalid claims.
Lot value (estimated)
- £864,000 including VAT
CPV classifications
- 72000000 – IT services: consulting, software development, Internet and support
Lot 3. Provision of Voucher, Warrants and Printing Management and associated Payment Services
Description
Provide a secure managed print and postal fulfilment service for letters and rail travel vouchers issued by the Delay Repay service. In addition to this will be the requirement for the provision and management of a rail warrants service, rail travel vouchers and BACS payments for compensation where required and associated services.
Lot value (estimated)
- £9,269,208 including VAT
CPV classifications
- 79800000 – Printing and related services
Submission
Enquiry deadline
25 June 2026, 4:00pm
Submission type
Requests to participate
Deadline for requests to participate
6 July 2026, 10:00am
Submission address and any special instructions
All tender documentation and submissions of tenders to be through the RDG Jaggaer Portal via the address below:
Tenders may be submitted electronically
Yes
Suppliers to be invited to tender
Maximum 4 suppliers per lot
Award decision date (estimated)
19 October 2026
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Technical |
The exact breakdown for the criterion will be in the bidder documents. |
Quality | 70.00% |
| Commercial including Price |
As per tender documents. |
Price | 30.00% |
Procedure
Procedure type
Competitive flexible procedure
Special regime
Utilities
Competitive flexible procedure description
Conditions of Participation and then Tender/ITT stage following conclusion of COP stage. The tender stage will entail a negotation and demonstration stage.
Contracting authority
Rail Settlement Plan Limited
- Companies House: 08176197
First Floor North, Puddle Dock
London
EC4V 3DS
United Kingdom
Contact name: Mark Earey
Region: UKI31 – Camden and City of London
Organisation type: Public authority – sub-central government