D365 Managed Services Tender – CPI Digital Transformation Support
Tender D365 Managed Services Tender CENTRE FOR PROCESS INNOVATION LIMITED
Reference:3829
Description
CPI are undergoing a digital transformation. Several of our processes, including Warehouse, Procurement, Finance, CRM, and HR are being enhanced and standardised in Microsoft Dynamics 365. This tender is to cover the provision of ongoing application support for these processes.
The Contractor will be expected to work remotely and provide support during office hours. Any exceptions to this, where work will be required to take place outside of core hours (e.g. system upgrades) will be discussed and agreed upfront.
The Contract will be for an initial 24 months, with the possibility of 2 x 12-month, extension periods which will be subject to satisfactory performance. Due to the types of partners and customers we work with there may be a possibility that Contractor staff accessing CPI systems and data will need to be vetted to a specific security level.
The estimated budget for this contract is £185,000 for the first year, however the maximum value of this Contract will be £740,000 over the initial 24 months and possible extensions. The Contractor should note that these values are no guaranteed and are estimates.
Total value (estimated)
- £740,000 excluding VAT
- £888,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 10 July 2026 to 9 July 2028
- Possible extension to 9 July 2030
- 4 years
Description of possible extension:
2 x 12 Month Extensions
Main procurement category
Services
CPV classifications
- 72610000 – Computer support services
Submission
Tender submission deadline
18 June 2026, 11:59pm
Submission address and any special instructions
Electronic Address for Document Access and Receipt of Bids:
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
1 July 2026
Recurring procurement
Publication date of next tender notice (estimated): 14 January 2030
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Price | Price | 30% |
| Incident Management | Quality | 20% |
| Change Release Management | Quality | 15% |
| Service Model and Approach to Service | Quality | 10% |
| SLA Management & Reporting | Quality | 10% |
| Upgrade Release and Patch Management | Quality | 10% |
| Performance Management and Optimisation | Quality | 5% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
CENTRE FOR PROCESS INNOVATION LIMITED
- Companies House: 05002194
Wilton Centre
Redcar
TS10 4RF
United Kingdom
Email: e-tendering@uk-cpi.com
Website: http://uk-cpi.com
Region: UKC12 – South Teesside
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)