TENDER FOR HOUSING REPAIRS AND MAINTENANCE FRAMEWORK
TENDER FOR HOUSING REPAIRS AND MAINTENANCE FRAMEWORK – NORTH WEST ENGLAND
Reference
PROC25-26-145
Description
Bury Council is seeking to establish a Housing Repairs and Maintenance Framework to support the management and upkeep of approximately 8,500 residential properties. The framework will deliver a comprehensive range of responsive, planned (including capital works) and cyclical maintenance services to ensure that all properties are safe, compliant with statutory requirements, and maintained to a high standard for tenants. Bury Council is committed to delivering a customer-focused service, with performance measured against defined service levels including emergency, urgent, and routine response times, first-time fix rates, tenant satisfaction, and compliance targets
The framework will operate in accordance with the Council’s service standards, including 24-hour emergency response, urgent repairs within 5 working days, routine repairs within 20 working days, and delivery of planned works within agreed programmes (typically up to 50 working days), alongside a 24/7/365 emergency call-out provision. Performance will be actively monitored against key performance indicators, including first-time fix rates, average response times, and tenant satisfaction levels exceeding 90%, ensuring a high-quality and efficient service across the housing portfolio.
The Framework is structured into two Lots to reflect the scope and complexity of services required. Lot 1 – General Builders will provide an integrated, end-to-end service covering day-to-day responsive repairs, void property works, planned, cyclical maintenance and some capital works. This includes internal and external fabric repairs, joinery, plastering, roofing, kitchens and bathrooms, flooring, and associated external works. Contractors under this lot will be required to deliver multi-trade services and manage works across both occupied and void properties, ensuring timely turnaround and minimal disruption to residents.
Lot 2 – Specialist Contractors is divided into nine sub-lots, each providing specialist expertise to support the wider maintenance programme. Covering responsive repairs, void property works, planned, cyclical maintenance and some capital works. These sub-lots include aids and adaptations, drainage, electrical, glazing, painting and decorating, pest control, roofing, scaffolding, and specialist flooring (including carpets). This structure enables Bury Council to appoint suitably qualified and experienced contractors for discrete workstreams, ensuring compliance with relevant standards and best practice while maintaining flexibility and value for money in service delivery.
The overarching objective of the Framework is to establish a reliable, high-performing supply chain capable of delivering responsive and planned maintenance services that meet the Authority’s operational needs, regulatory obligations, and customer service expectations.
Scope includes, but is not limited to Housing Repairs and Maintenance services to 8,500 properties (domestic and commercial) in the Metropolitan Borough of Bury
Lot 1 – General Builders (appointment of 2 contractors)
• General Building Works (internal & external)
• Joinery & Carpentry
• Plastering & Tiling
• Roofing Repairs & Maintenance
• Void Property Works
• Flooring Repairs
• Kitchen & Bathroom repairs and works
• Ground Maintenance
Lot 2 – Specialist Service Contractors (appointment of 2 contractors per sub lot)
• 2a – Aids & Adaptions
• 2b – Drainage & Gutter Cleaning
• 2c – Electrical Repairs & Installations
• 2d – Glazing & Window Repairs
• 2e – Painting & Decorating
• 2f – Pest Control
• 2g – Roofing Contractor
• 2h – Scaffolding
• 2i – Flooring
The Authority intends to invite up to six (6) Candidates per Lot to tender.
For the avoidance of doubt, each of the Lots forming part of Lot 2 (Specialist Services), including Lots 2a to 2h, will be evaluated and shortlisted independently, and the maximum number of Candidates invited to tender will apply to each Lot individually.
Where the number of suitably qualified Candidates exceeds this number for any Lot, Candidates will be ranked in accordance with the published selection criteria and the highest scoring Candidates for that Lot will be invited to tender.
The Authority reserves the right to invite a greater number of Candidates (up to a maximum of ten (10) per Lot) where this is considered appropriate to ensure effective competition.
Commercial tool
Establishes a framework
Total value (estimated)
- £16,000,000 excluding VAT
- £19,200,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 December 2026 to 30 November 2030
- 4 years
Main procurement category
Services
CPV classifications
- 50000000 – Repair and maintenance services
Contract locations
- UKD – North West (England)
Lots
Lot 1. General Builders
Lot 1 – General Builders (appointment of 2 contractors)
General Builders will provide an integrated, end-to-end service covering day-to-day responsive repairs, void property works, planned, cyclical maintenance and some capital works
• General Building Works (internal & external)
• Joinery & Carpentry
• Plastering & Tiling
• Roofing Repairs & Maintenance
• Void Property Works
• Flooring Repairs
• Kitchen & Bathroom repairs and works
• Ground Maintenance
Lot 2a. Specialist Services Contractors – Aids & Adaptions
Lot 2 – Specialist Service Contractors (appointment of 2 contractors per sub lot)
Covers responsive repairs, void property works, planned, cyclical maintenance and some capital works
• 2a – Aids & Adaptions
Lot 2b. Drainage & Gutter Cleaning
Lot 2 – Specialist Service Contractors (appointment of 2 contractors per sub lot)
Covers responsive repairs, void property works, planned, cyclical maintenance and some capital works
• 2b – Drainage & Gutter Cleaning
Lot 2c. Electrical Repairs & Installations
Lot 2 – Specialist Service Contractors (appointment of 2 contractors per sub lot)
Covers responsive repairs, void property works, planned, cyclical maintenance and some capital works
• 2c – Electrical Repairs & Installations
Lot 2d. Glazing & Window Repairs
Lot 2 – Specialist Service Contractors (appointment of 2 contractors per sub lot)
Covers responsive repairs, void property works, planned, cyclical maintenance and some capital works
• 2d – Glazing & Window Repairs
Lot 2e. Painting & Decorating
Lot 2 – Specialist Service Contractors (appointment of 2 contractors per sub lot)
Covers responsive repairs, void property works, planned, cyclical maintenance and some capital works
• 2e – Painting & Decorating
Lot 2f. Pest Control
Lot 2 – Specialist Service Contractors (appointment of 2 contractors per sub lot)
Covers responsive repairs, void property works, planned, cyclical maintenance and some capital works
• 2f – Pest Control
Lot 2g. Roofing Contractor
Lot 2 – Specialist Service Contractors (appointment of 2 contractors per sub lot)
Covers responsive repairs, void property works, planned, cyclical maintenance and some capital works
• 2g – Roofing Contractor
Lot 2h. Scaffolding
Lot 2 – Specialist Service Contractors (appointment of 2 contractors per sub lot)
Covers responsive repairs, void property works, planned, cyclical maintenance and some capital works
• 2h – Scaffolding
Lot 2i. Flooring
Lot 2 – Specialist Service Contractors (appointment of 2 contractors per sub lot)
Covers responsive repairs, void property works, planned, cyclical maintenance and some capital works
• 2i – Flooring
Framework
Maximum number of suppliers
Unlimited
Maximum percentage fee charged to suppliers
0%
Framework operation description
The Authority intends to appoint two Suppliers per Lot, and appointed suppliers will be eligible to receive call off and/or direct award opportunities during the term of the
Framework.
Details of how work will be awarded under the Framework, including the call off process and allocation mechanisms, will be fully set out in Stage 2 as part of the
tender documentation
Award method when using the framework
Either with or without competition
Contracting authorities that may use the framework
Establishing party only
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
2 July 2026, 11:59pm
Submission type
Tenders
Tender submission deadline
16 July 2026, 12:00pm
Submission address and any special instructions
https://procontract.due-north.com/
Housing Repairs & Maintenance Framework
Project Ref – DN817831
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
31 October 2026
Award criteria
| Name | Type |
|---|---|
| Quality | Quality |
Weighting description
Stage One (Conditions of Participation Stage): Completion by Suppliers of the Procurement Specific Questionnaire contained in CoP Schedule 1. The Procurement Specific Questionnaire seeks responses to enable the Authority to assess whether a Supplier is capable of delivering the Specification with regard to the minimum requirements relating to legal and financial capacity to perform the Contract and technical ability to perform the Contract.
Stage Two (ITT): Suppliers successful at the Conditions of Participation stage will be invited to respond to the Invitation to Tender. The ITT will contain instructions regarding the submission of Tenders, the Specification and the Draft Contract and other information regarding the Procurement Process.
Stage Three (Contract Award): The Tenders shall be evaluated in accordance with the award criteria and subject to all Authority approvals being obtained, the Authority shall identify the highest scoring Tenders and notify all Tenderers of the outcome of the Procurement Process.
Lot 1 – GENERAL BUILDERS (appointment of 2 contractors)
• General Building Works (internal & external)
• Joinery & Carpentry
• Plastering & Tiling
• Roofing Repairs & Maintenance
• Void Property Works
• Flooring Repairs
• Kitchen & Bathroom repairs and works
• Ground Maintenance
Lot 2 – SPECIALIST SERVICES CONTRACTORS (appointment of 2 contractors per sub lot)
• 2a – Aids & Adaptions
• 2b – Drainage & Gutter Cleaning
• 2c – Electrical Repairs & Installations
• 2d – Glazing & Window Repairs
• 2e – Painting & Decorating
• 2f – Pest Control
• 2g – Scaffolding
• 2h – Flooring
Other information
Description of risks to contract performance
The Authority has identified areas of uncertainty that may affect the scope, volume or manner of service delivery during the Contract term. These include but are not limited to:
Variability in demand for responsive repairs and maintenance services due to factors such as seasonal fluctuations, weather events, and unforeseen property issues.
Changes in the profile, condition, or size of the housing stock, including acquisitions, disposals, regeneration programmes or changes in occupancy levels.
The requirement to respond to emergency situations or urgent health and safety issues, which may impact planned delivery schedules and resource allocation.
Availability of Contractor resources and supply chain constraints, including labour shortages, materials availability, and price volatility.
Changes in statutory, regulatory or compliance requirements (including building safety, electrical, fire, or housing standards) which may affect service delivery requirements.
Budgetary constraints or changes in funding which may influence the volume and prioritisation of works.
Tenant access, behaviour, or vulnerability considerations which may affect delivery timescales and methods.
Interface with other contracts, programmes or third-party providers operating across the Authority’s housing stock.
These risks are not fully within the Authority’s control and cannot be precisely quantified at the time of procurement. The Contract and service delivery model have been designed to accommodate a degree of flexibility to respond to such changes, without altering the overall nature or scope of the procurement.
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
Stage One (Conditions of Participation Stage): Completion by Suppliers of the Procurement Specific Questionnaire contained in CoP Schedule 1. The Procurement Specific Questionnaire seeks responses to enable the Authority to assess whether a Supplier is capable of delivering the Specification with regard to the minimum requirements relating to legal and financial capacity to perform the Contract and technical ability to perform the Contract.
Stage Two (ITT): Suppliers successful at the Conditions of Participation stage will be invited to respond to the Invitation to Tender. The ITT will contain instructions regarding the submission of Tenders, the Specification and the Draft Contract and other information regarding the Procurement Process.
Stage Three (Contract Award): The Tenders shall be evaluated in accordance with the award criteria and subject to all Authority approvals being obtained, the Authority shall identify the highest scoring Tenders and notify all Tenderers of the outcome of the Procurement Process.
Lot 1 – GENERAL BUILDERS (appointment of 2 contractors)
• General Building Works (internal & external)
• Joinery & Carpentry
• Plastering & Tiling
• Roofing Repairs & Maintenance
• Void Property Works
• Flooring Repairs
• Kitchen & Bathroom repairs and works
• Ground Maintenance
Lot 2 – SPECIALIST SERVICES CONTRACTORS (appointment of 2 contractors per sub lot)
• 2a – Aids & Adaptions
• 2b – Drainage & Gutter Cleaning
• 2c – Electrical Repairs & Installations
• 2d – Glazing & Window Repairs
• 2e – Painting & Decorating
• 2f – Pest Control
• 2g – Scaffolding
• 2h – Flooring
Contracting authority
Metropolitan borough of Bury
- Public Procurement Organisation Number: PVVT-2483-WWMH
Town Hall, Knowsley Street
Bury
BL9 0SW
United Kingdom
Region: UKD37 – Greater Manchester North East
Organisation type: Public authority – sub-central government