Tender: Medical Insurance Broker Services | FCDO Kigali
Tender Provision of Broker Services for Medical Insurance Scheme for CBS staff – BHC Kigali Foreign, Commonwealth and Development Office
Reference: 12720
Description
The purpose of this tender is to appoint a single medical insurance broker in Kigali, Rwanda to provide brokerage services for the British High Commission (BHC) medical insurance scheme for its country-based staff and their eligible dependants.
The appointed broker will be responsible for sourcing appropriate medical insurance solutions, advising on market options, supporting procurement of the insurance provider, and managing the medical insurance contract. This includes claims support, provider network oversight, reporting, and ongoing member support.
The services must align with organisational requirements, applicable local regulations, and value-for-money principles.
The contract will be for an initial period of three (3) years, with the option to extend for a further period of up to one (1) years, subject to satisfactory performance.
Total value (estimated)
- £338,035 excluding VAT
- £338,035 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 December 2026 to 30 November 2029
- Possible extension to 30 November 2030
- 4 years
Description of possible extension:
Subject to satisfactory performance of the service provider
Main procurement category
Services
CPV classifications
- 66512200 – Health insurance services
Contract locations
- RW – Rwanda
Submission
Enquiry deadline
1 June 2026, 4:00pm
Submission type
Tenders
Tender submission deadline
24 June 2026, 2:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
23 September 2026
Recurring procurement
Publication date of next tender notice (estimated): 2 December 2030
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Technical Criteria |
The Technical evaluation will assess the bidder’s ability to deliver high‑quality medical aid insurance brokerage services in line with the Statement of Requirements. The following sub‑criteria… |
Quality | 70% |
| Commercial Criteria |
The Commercial evaluation will assess the transparency, competitiveness, and value for money of the bidder’s commercial proposal within a commission‑based model. C1 – Commission Transparency and… |
Cost | 30% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
The Competitive Flexible Procedure will be conducted as follows:
Invitation to Tender – Submission of initial tenders to ensure that they satisfy FCDOs requirements, are affordable and manage risks appropriately.
Publication of ITT and tender documents via the FCDO e‑sourcing portal (Jaggaer). Brokers submit a single-stage written Tender, including:
• Conditions of Participation (pass/fail);
• Technical Response.
• Commercial Response (commission structure and pricing transparency).
Evaluation – Tenders will be evaluated against the published award criteria:
Technical Quality – 70%
Commercial (Commission Transparency & Value) – 30%
Only compliant bids meeting all Conditions of Participation will be evaluated.
Post tender clarification – if required – post-tender clarification for the purposes of verifying the content of final tenders.
Best and Final Offer (BAFO) – if required – The Authority reserves the right to invite one or more bidders to submit a Best and Final Offer (BAFO). BAFO may be used to clarify or improve service delivery proposals or commission transparency. Participation in BAFO is at the Authority’s discretion and will be conducted transparently and equally.
Preferred supplier – this stage will be used to develop and finalise the final contract with the most advantageous tenderer.
Contract Award – Contract award will be made to the Most Advantageous Tender (MAT) following evaluation and (where applicable) BAFO.
A mandatory standstill period will apply prior to contract signature.
The Authority reserves the right to conclude the procurement without invoking BAFO where it is satisfied that the Stage 1 evaluation identifies the MAT.
Contracting authority
Foreign, Commonwealth and Development Office
- Public Procurement Organisation Number: PXRR-8771-PHVX
King Charles Street
London
SW1A 2AH
United Kingdom
Email: Goitse.Mlangeni@fcdo.gov.uk
Website: https://www.gov.uk/government/organisations/foreign-commonwealth-development-office
Region: UKI32 – Westminster
Organisation type: Public authority – central government