Tender: CRM hosted software Taunton Town Council
Tender: CRM hosted software Taunton Town Council
Contract summary
Industry
- Software package and information systems – 48000000
Location of contract
South West
Value of contract
£30,000 to £35,000
Procurement reference
MT237392
Published date
22 May 2026
Closing date
17 June 2026
Closing time
12pm
Contract start date
1 August 2026
Contract end date
31 July 2030
Contract type
Service contract
Procedure type
Open procedure (below threshold)
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Purpose and Scope
This specification sets out Taunton Town Council’s requirements for a hosted CRM, asset management, and mobile working system for Council services.
The requirements are expressed in functional and outcome-based terms. Suppliers should explain how their proposed solution meets, partially meets, exceeds, or does not meet each requirement, and should provide evidence from comparable local authority implementations where relevant.
The initial contract term is one year, with optional annual renewal by the Town Council. The estimated value of the contract is less than GBP 20,000 including setup costs for the first year, Total possible contract available for four years at 30,000 GBP.
The required system will support Council assets and services across Taunton. Current asset categories include Bins, Buildings and Structures, Defibrillators, Footpaths, Noticeboards, Parks and Play Areas, Signs, Speed Indicator Devices, Toilets, Trees, and further configurable categories. Detailed requirements are set out in the Requirements Matrix.
Council Background and Current State
Taunton Town Council is responsible for a broad and growing portfolio of local assets and services. Current customer contact, service, and asset information is held across multiple systems and records.
These arrangements make it difficult to maintain a single version of the truth, report consistently, and provide clear updates where residents raise service requests.
Objectives and Required Outcomes
– Create a single trusted operational record for assets, customer contact, and service activity.
– Improve ownership, visibility, and timeliness of Council service handling.
– Enable operational staff and managers to work from consistent, current information.
– Improve management information, accountability, and future service planning.
– Provide a configurable platform that can support Council service expansion without unnecessary standalone systems.
More information
- Links
-
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=MAY171392
- Tender notice
- NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.
How to apply
Follow the instructions given in the description or the more information section.
About the buyer
Contact name
Louise Rowe
Address
Belevedere Road
Taunton
Somerset
TA1 9QQ
England
Telephone
+44 1823793781