TENDER FOR CUSTOMER ENGAGEMENT PLATFORM FRAMEWORK – SCOTLAND, UNITED KINGDOM
Reference
Scottish Enterprise – CEP Framework
Description
Scottish Enterprise are putting place a framework for the provision of a customer engagement platform and associated implementation and professional services. The framework is being established to allow for named partner bodies to access the framework through their own call off. The framework will include partner bodies such as Highlands and Islands Enterprise, South of Scotland Enterprise Agency, VisitScotland, Creative Scotland and others.
Key requirements:
• Customer Engagement Platform
• Implementation and professional services
• Multi-partner framework
• Scottish enterprise agencies
For more information about this opportunity, please visit the Find a Tender Service at:
Total value (estimated)
- £29,167,000 excluding VAT
- £29,167,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- October 2026 to October 2029
- 3 years
Main procurement category
Services
CPV classifications
- 72000000 – IT services
- 72200000 – Software programming and consultancy services
- 72300000 – Data services
Contract locations
- UKM – Scotland
Region: Scotland
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
1 October 2026, 11:00am
Tender submission deadline
8 October 2026, 11:00am
Submission address and any special instructions
Tenders must be submitted via the Find a Tender Service portal.
Tenders may be submitted electronically
Yes
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | Platform quality and capability | Quality | 60% |
| Price | Total cost | Price | 40% |
Procedure
Procedure type
Open procedure
Contracting authority
Scottish Enterprise; Highlands and Islands Enterprise; South of Scotland Enterprise Agency; VisitScotland; Creative Scotland
- Public Procurement Organisation Number: PXVH-5968-TCRD
Scottish Enterprise,
Glasgow,
G2 8BL
United Kingdom
Telephone: 000000000
Email: procurement@scotent.co.uk
Region: UKM – Scotland
Organisation type: Public authority – central government
Source: View original notice on Find a Tender Service
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