Tender Framework Agreement for The Provision of External Coaching Services David MacBrayne HR (UK) Limited

Section two: ObjectSection II: Object

two.1) Scope of the procurementII.1) Scope of the procurement

two.1.1) TitleII.1.1) Title

Framework Agreement for The Provision of External Coaching Services

Reference number

CSHR26-001

two.1.2) Main CPV codeII.1.2) Main CPV code

• 79998000 – Coaching services

two.1.3) Type of contractII.1.3) Type of contract

Services

two.1.4) Short descriptionII.1.4) Short description

David MacBrayne Limited (DML) is the parent company of CalMac Ferries Ltd, which in turn is supported by a human resource subsidiary, David MacBrayne HR (UK) Ltd (DMHR).

DMHR are seeking to appoint an experienced supplier to deliver expert Leadership Development Coaching for target groups of staff to ensure their development as leaders and managers is continually supported.

two.1.5) Estimated total valueII.1.5) Estimated total value

Value excluding VAT: £372,052

two.1.6) Information about lotsII.1.6) Information about lots

This contract is divided into lots: No

two.2) DescriptionII.2) Description

two.2.3) Place of performanceII.2.3) Place of performance

NUTS codes

• UKM – Scotland

Main site or place of performance

West Coast of Scotland

two.2.4) Description of the procurementII.2.4) Description of the procurement

While the principal contracting entity is DMHR, it is envisioned that services will be provided across the DML Group of companies and primarily to target groups of staff in CalMac Ferries Limited, (CFL).

CFL is the operator of the Clyde & Hebrides Ferry Service, a multi-award-winning ferry & port operator and ship management specialist.

CFL provides essential lifeline services and logistical support to island and remote communities on the West Cost of Scotland.

Within CalMac Ferries, as with many Public Sector organisations, there is a reliance on strong leadership and management to ensure that organisational goals are achieved.

As such, Leadership Development is provided for target groups of staff to ensure their development as leaders and managers is continually supported.

Whilst DMHR delivers internal coaching opportunities, it has been identified that the provision of expert coaching services from an external service provider with a proven track record of delivery is required. This will help to ensure that top talent, emerging talent and key post holders are appropriately equipped to manage the demands and challenges of their roles, particularly in an environment of change and disruption.

The term of the Framework will be for a period of two (2) years with the option to extend for up to a further two (2) years in 12-month increments.

The Agreement is for the delivery of coaching services for talent that supports the continuous development of the organisation and includes the provision of:

– Executive coaching services and support for our Executive Directors.

– Leadership and management coaching services on a one-to-one basis for leaders and managers identified as top talent in line with our values and behaviours.

– Ad hoc coaching services for specific challenges identified through talent, succession and excelling performance discussions.

– Tailored coaching services on a group/team basis, including structured learning themed coaching for teams.

– A range of diagnostic and psychometric tools (Hogan, Eqi, 360), including administration of reports and feedback sessions.

– Provision of coaching tools and techniques to optimise development.

– Insight and sharing of current tools, techniques and thinking to ensure new development and trends are adopted as part of our coaching culture and application of best practice coaching.

– Coaching services provided virtually and in person at agreed locations across our organisation (typically the West Coast of Scotland).

– Coach/coachee agreements, Contract performance and financial reporting against the Framework Agreement.

– Provision of administrative service in the deployment of the Contract e.g. matching process, setting up of coaching sessions, reporting and evaluation etc.

The service provider must have:

– The ability to provide flexible and tailored services to maximise benefit to the organisation.

– Access to a wide range of resources (multiple coaches and coaching tools) that can be relied upon to provide a comprehensive service offering.

– A clear process in place by which coaches are matched to individuals.

– A clear method of coaching process including chemistry meetings and establishing a coaching Contract that is agreed between the coach, individual being coached and the line manager.

– A high calibre, professional account management service.

– Effective systems and processes that provide effective service performance and financial monitoring and reporting.

– A clear approach to creation, storage and disposal of appropriate and accurate records including electronic files that complies with DMHR data protection requirements in line with our GDPR Policy.

– Adherence to the Equality, Diversity and Inclusion Policy within David MacBrayne Group at all times.

– Can provide a full range of services and rely on associate members for specific service options if/where required.

two.2.5) Award criteriaII.2.5) Award criteria

Quality criterion – Name: Technical & Quality / Weighting: 50

Price – Weighting: 50

two.2.7) Duration of the contract, framework agreement or dynamic purchasing systemII.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months

24

This contract is subject to renewal

Yes

Description of renewals

The option to extend by a further two 12 month periods.

two.2.9) Information about the limits on the number of candidates to be invitedII.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

two.2.10) Information about variantsII.2.10) Information about variants

Variants will be accepted: No

two.2.11) Information about optionsII.2.11) Information about options

Options: No

two.2.13) Information about European Union FundsII.2.13) Information about European Union Funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section three. Legal, economic, financial and technical informationSection III. Legal, economic, financial and technical information

three.1) Conditions for participationIII.1) Conditions for participation

three.1.2) Economic and financial standingIII.1.2) Economic and financial standing

Minimum level(s) of standards possibly required

Ratios shall be based upon the latest available published accounts:

1- Return on Capital Employed: must be at a ratio greater than 0

2- Acid Test (Current Ratio): Current Ratio must be greater than 1

3- Gearing: Gearing must be a figure of less than 100%

4- Interest Coverage: Interest Coverage must be a figure of 2 or above

The Bidder should provide its yearly turnover for the past three (3) years

Employers Liability Insurance – 5M GBP

Professional indemnity insurance – 5M GBP

three.1.3) Technical and professional abilityIII.1.3) Technical and professional ability

List and brief description of selection criteria

In addition to a completed Single Procurement Document (SPD), Tenderers are required to provide a response to a technical question based on their experience in delivering services as per the requirement. This question is weighted at 100%, therefore Tenderers are advised to provide as much detail as possible in their response.

Following the evaluation of this question in conjunction with completed SPD submissions, DMHR will down select five Suppliers (as a minimum) who will be invited to the subsequent Invitation to Tender stage.

Minimum level(s) of standards possibly required

High professional integrity in relation to coaching experience, training, certification/accreditations and CPD that is endorsed by the Association of Coaching or other recognised professional coaching bodies such as International Coach Federation or European Mentoring and Coaching Council.

three.2) Conditions related to the contractIII.2) Conditions related to the contract

three.2.2) Contract performance conditionsIII.2.2) Contract performance conditions

As per tender documentation

three.2.3) Information about staff responsible for the performance of the contractIII.2.3) Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section four. ProcedureSection IV. Procedure

four.1) DescriptionIV.1) Description

four.1.1) Type of procedureIV.1.1) Type of procedure

Restricted procedure

four.1.3) Information about a framework agreement or a dynamic purchasing systemIV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement

Framework agreement with a single operator

four.1.8) Information about the Government Procurement Agreement (GPA)IV.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

four.2) Administrative informationIV.2) Administrative information

four.2.2) Time limit for receipt of tenders or requests to participateIV.2.2) Time limit for receipt of tenders or requests to participate

Date

24 June 2026

Local time

12:00pm

four.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidatesIV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates

17 July 2026

four.2.4) Languages in which tenders or requests to participate may be submittedIV.2.4) Languages in which tenders or requests to participate may be submitted

English

four.2.6) Minimum time frame during which the tenderer must maintain the tenderIV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

Section six. Complementary information Section VI. Complementary information

six.1) Information about recurrenceVI.1) Information about recurrence

This is a recurrent procurement: Yes

Estimated timing for further notices to be published: 48 months from the date of award

six.2) Information about electronic workflowsVI.2) Information about electronic workflows

Electronic ordering will be used

Electronic invoicing will be accepted

Electronic payment will be used

six.3) Additional informationVI.3) Additional information

The buyer is using PCS-Tender to conduct this PQQ exercise. The Project code is 31881. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

(SC Ref:832446)

six.4) Procedures for reviewVI.4) Procedures for review

six.4.1) Review bodyVI.4.1) Review body

Greenock Sheriff Court

Greenock

PA15 1TR

Country

United Kingdom